LEGAL · REFUNDS
Refund Policy
This refund policy sets out when fees paid to FDE Masters by Brolly for the FDE Career Program, FDE Advanced Program or any other service are refundable, how much is refunded, and how to request a refund, deferral or batch transfer.
Overview
We want you to enrol with confidence. That is why the demo class is free and why this policy provides a cooling-off window after your batch starts. Outside that window, fees are largely non-refundable because seats are limited, batches are small and trainer, lab and practicum resources are committed in advance.
This policy applies to all payments made to [PLACEHOLDER: legal entity name], operating as FDE Masters by Brolly, and forms part of our Terms and Conditions. Last updated: 7 October 2026.
Cooling-off window and refund schedule
Refund eligibility depends on when we receive your written request relative to your batch start date.
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Before the batch starts: full refund of fees paid, less a processing charge of [PLACEHOLDER: processing charge or percentage], if you withdraw at least [PLACEHOLDER: X days] before the published start date.
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Within the cooling-off window of [PLACEHOLDER: X days] from the batch start date: refund of fees paid less [PLACEHOLDER: deduction, e.g. a fixed registration fee or percentage] to cover onboarding, lab provisioning and materials.
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After the cooling-off window: fees are non-refundable. You may request a deferral to a later batch under the conditions below.
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Batch cancelled or not started by FDE Masters: full refund of all fees paid, or transfer to the next batch at your choice, with no deduction.
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Enrolment declined by FDE Masters, for example where prerequisites or the Advanced Program assessment are not met: full refund with no deduction.
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Removal from the program for breach of conduct or academic dishonesty: no refund.
What is not refundable
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Fees after the cooling-off window has ended, regardless of attendance or completion.
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Cloud, API or sandbox usage charges beyond the published lab limits that you have agreed to pay.
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Certificate reissue charges, where applicable.
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Payment gateway or bank charges deducted by third parties, and interest or charges levied by an EMI partner under your agreement with them.
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Fees for a batch you deferred and then did not attend, once the deferral window has passed.
EMI and instalment plans
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If you pay through an EMI or finance partner, your loan or instalment agreement is with that partner. Refunds approved under this policy are made to the partner or to you as their process requires, and the partner's own charges may apply.
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Cancelling an EMI plan does not by itself cancel your enrolment or create a refund entitlement. A written refund request to FDE Masters is still required within the windows above.
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If you stop paying instalments after the cooling-off window, the full program fee remains payable under the Terms and Conditions, and access may be suspended after [PLACEHOLDER: X days] of non-payment.
Deferrals and batch transfers
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You may request one deferral to a later batch of the same program within [PLACEHOLDER: deferral window] of your original batch start, subject to seat availability and a deferral charge of [PLACEHOLDER: deferral charge, if any].
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Deferrals requested for documented medical or family emergencies are considered sympathetically, and the deferral charge may be waived at our discretion.
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Transfers between online and classroom modes are allowed where seats exist. The fee difference, ₹10,000 for the Career Program and ₹5,000 for the Advanced Program, is payable or refundable accordingly.
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Transfers from the Advanced Program to the Career Program, or the reverse, are treated as a withdrawal and a new enrolment, with the refund schedule above applied to the original payment.
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A deferred seat is valid for [PLACEHOLDER: validity period]. After that, fees paid are forfeited.
How to request a refund and processing time
Send a written request to [PLACEHOLDER: email address] from the email address used at enrolment, or submit it in person at the campus at [PLACEHOLDER: campus address], Hyderabad. Include your full name, phone number, program, batch, payment reference and reason. WhatsApp messages are accepted as notice of intent but must be followed by an email or written form.
We acknowledge requests within [PLACEHOLDER: X] working days and communicate the decision and amount within [PLACEHOLDER: X] working days. Approved refunds are processed to the original payment method within [PLACEHOLDER: X] working days of approval; bank and gateway timelines may add a few days.
The date of receipt of your written request determines which refund window applies, not the date you stopped attending.
Disputes, governing law and contact
If you disagree with a refund decision, write to our Grievance Officer at [PLACEHOLDER: grievance email]. We will review the case and respond within [PLACEHOLDER: X] working days. Nothing in this policy limits rights you have under the Consumer Protection Act, 2019 or other applicable Indian law.
This policy is governed by the laws of India, and courts in Hyderabad, Telangana have exclusive jurisdiction over any dispute arising from it. Questions before you enrol are welcome at the free demo class or through the contact page; see also our Privacy Policy.